Title:IT Support Location:Lend Lease China Shanghai Head Office Reporting to:IT Manager China

1. The Role:

Undertakes the support of employee computing technology and subsequent interfaces to the company's local and wide-area networks, enterprise platforms, and business applications (“End User Computing”). Provides Level 2 support services including planning, implementation, management and usage of End User Computing and Video Conferencing (“TAM Services”). Achieve the agreed Service Level Objectives for TAM Services. Comply with PC policies, procedures and standards.

1. EDUCATION & EXPERIENCE

2+ years of technology-related work experience. 1+ years customer service in technology support. 2+ years experience installing, configuring and supporting personal computer hardware, monitors, printers and peripherals. 2+ years experience supporting Microsoft products including, but not limited to, workstation and server operating systems, Exchange and Office. 1+ years experience supporting small to medium sized networks. Building relationships with ICT and business stakeholders external to immediate team.

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